One thing we can all count on in our day-to-day lives is change. The rate of change in the travel and publishing industries seems to be outpacing others. Change can be daunting. Everyone has a comfort zone, and change tends to force us outside of that zone. However, that is not always a bad thing. One of my favorite selling phrases is ?if you always do what you?ve always done, you will always get what you always got.? Change forces us to open our minds to new ways of doing business. So, what are the changes that are impacting travel agents and how can you address them?